UX Researcher, academic-gone-rogue, and lifelong gamer.
Resume
Professional Summary
Senior UX Researcher and Research Manager with 15 years of combined institutional and industry research experience. Proven track record of full-lifecycle project management, from defining scope and objectives to resource allocation and study execution. Experienced with scaling operations and streamlining processes in a high-velocity domain, balancing rigor with speed of insights. Works with cross-functional partners and vendors to translate business questions into studies that produce actionable insights to better the end-user experience. Champions inclusive research practice and design through programming for UXPA Boston.
Skills
Qualitative Research Usability Studies Remote & In-person testing
Software & Hardware Studies Competitive Analysis Benchmarking Studies Personas Interviews Diary Studies Project Management
Work Experience
May 2022 - Present
Key Lime Interactive, UX Manager & Researcher
Provides research operations support and oversees a team of Key Lime UXRs,enforcing UX quality and consistency frameworks across cross-functional client engagements.
March 2022 - Dec 2022
The University of New Haven, Adjunct Lecturer
Teaches a self-developed course on leadership in esports, with a DEI emphasis, as part of the first Masters in Esports Business program in the U.S.
August 2019 - May 2022
Emmanuel College, Visiting Assistant Professor
Developed and taught several undergraduate courses in communication/media studies, including multimedia storytelling, journalism, professional communication, and gaming.
January 2012 - May 2014 / August 2018 - December 2019
Emerson College, Adjunct Lecturer
Developed the world's first video game live-streaming course in partnership with Twitch Student, and helped shape introductory courses in the Esports Communication program.
September 2011 - December 2013 / September 2017 - May 2019
Suffolk University, Adjunct Lecturer
Taught an array of communication courses, including communication theory and business communication.
September 2017 - May 2019
Curry College, Adjunct Lecturer
Developed and taught a course on the video game industry and gaming culture for a developing minor in game studies.
August 2014 - May 2018
Penn State University, Instructor
Taught a large-lecture course on the video game industry, cognitivie and social effects of games, and gaming culture.
Education
August 2014 - May 2018
Doctor of Philosophy (Ph.D.), Mass Communications
Penn State University, University Park, PA
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Concentration: Game Studies
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Graduate Minor: Women's, Gender, and Sexuality Studies
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Dissertation: "Growing up gamers: Female leisure in digital games culture"
August 2010 - Dec 2011
Masters of Arts (M.A.), Communication
Suffolk University, Boston, MA
Bachelor of Science (B.S.), Communication Studies
August 2006 - May 2010
Illinois State University, Normal, IL